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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caleb Frye

September 4, 2025

5  out of  5
rating by Caleb Frye
"I had such a great experience working with Caleb at Teresa Lumsden’s State Farm office! He took the time to really listen to my needs and explain all of my options in a clear and easy-to-understand way. Insurance can feel overwhelming, but Caleb made the whole process simple and stress-free. He was patient, knowledgeable, and truly went above and beyond to make sure I felt confident in my coverage. I left the conversation feeling supported and well taken care of. I highly recommend working with Caleb if you want someone who genuinely cares and makes the process smooth from start to finish!"
We responded:
"It’s our pleasure to assist you with your insurance needs. We are so glad that Caleb was able to provide the assistance you needed, and we appreciate you taking the time to let us know."
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Rob Williams

September 4, 2025

5  out of  5
rating by Rob Williams
"I’ve had a wonderful experience working with Teresa Lumsden and her State Farm team. From the very beginning, they’ve been professional, knowledgeable, and genuinely caring. Teresa takes the time to explain all of the details clearly, making sure I understand my options and feel confident in my coverage. Anytime I’ve had a question or needed assistance, her team has been responsive and helpful, going above and beyond to provide excellent service. It’s refreshing to work with an office that truly values their clients and builds real relationships, not just policies. I highly recommend Teresa Lumsden State Farm to anyone looking for an agent who is trustworthy, attentive, and dedicated to helping you protect what matters most."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Matthew Wright

September 3, 2025

5  out of  5
rating by Matthew Wright
"The Teresa Lumsden Insurance Agency is fantastic! Teresa and her team make insurance simple and stress-free, and they always take the time to explain everything clearly. They’re professional, kind, and treat you like more than just a customer. What really sets them apart is the personal attention—they genuinely care and go the extra mile to make sure you get the right coverage at a fair price. I couldn’t be happier with the service I’ve received, and I highly recommend them to anyone looking for an agency that puts people first."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rob Mariano

September 3, 2025

5  out of  5
rating by Rob Mariano
"I can’t say enough good things about the Teresa Lumsden Insurance Agency! Teresa and her team truly go above and beyond to take care of their clients. They don’t just sell you a policy—they make sure you fully understand your options and find the coverage that fits both your needs and your budget. Every interaction I’ve had with the office has been friendly, professional, and personal. They treat you like family, not just another customer. I especially appreciate the little thoughtful touches and the way they make the whole process simple and stress-free. If you’re looking for great coverage at a fair price—and an agency that genuinely cares about its customers—I highly recommend Teresa Lumsden and her team. They make insurance easy, and it’s clear they’re committed to serving both their clients and the community."
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Debra Kelley

July 29, 2025

5  out of  5
rating by Debra Kelley
"Candi is wonderful and very helpful. Always has time to answer my questions."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that Candi has been so helpful and always available to answer your questions. Your satisfaction is our priority, and we look forward to continuing to support your insurance needs."
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Erica Crow

April 2, 2025

5  out of  5
rating by Erica Crow
"Candi Mears at Teresa Lumsden State Farm Agency in Rome, Georgia is great to work with. She is very helpful and responds to your needs quickly. Teresa Lumsden staff is also great to work with. Get your State Farm Insurance today with Teresa Lumsden Agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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R L

March 19, 2025

5  out of  5
rating by R L
"I called on a whim, but needing new life policies for my husband and I. I reached Mrs. Candi, and what a delight she was. She immediately began working on quotes and stayed on top of the process. I then asked for quotes on several other policies and the quotes were much better than what we had so we now have switched all of our insurance over to Teresa Lumsden. Candi went above and beyond even when I want able to make in to the office. She has been a gem and we are very thankful. We look forward to having someone local that we can depend on."
We responded:
"Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Candi. She truly goes above and beyond for our clients, and we’re grateful for your trust in Teresa Lumsden State Farm. If you need anything, don’t hesitate to reach out!"
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Suzanne Blanchard

March 18, 2025

5  out of  5
rating by Suzanne Blanchard
"We have used Teresa Lumsden state farm for years,This is one instance where it stands true you get what you pay for. I have delt with other insurances due to accidents and I can tell you Teresa and her teams customer service and support is unmatched. They are always available to help no matter the issue and they always do it in a kind and courtesy manner. There is nothing better than being able to call in and speak to your neighbors in the community. If you get a chance to speak with Candi you will see exactly what im reffering to. No matter how busy she is (they are always busy) she never makes you feel rushed or like she has anything more important than to help you, depending on what you need she even goes the extra mile to follow up with you to make sure everything worked out. It is the biggest comfort knowing that if accidents happen I have a great insurance team for support."
We responded:
"Thank you for your wonderful feedback! We truly appreciate you recognizing Candi’s dedication to providing exceptional service. It’s great to hear that our team has made a positive impact on your experience with us. Your comfort and support are our top priorities, and we’re grateful for your loyalty. We look forward to continuing to serve you!"
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Monica Sheppard

March 12, 2025

5  out of  5
rating by Monica Sheppard
"I have had a wonderful experience with transferring my business to them. It reminds me of the small town personal service you used to count on! No need to navigate an automated system, just call them up and ask for help! Reasonable rates and no nonsense logical support makes all the difference!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tina Sitton

August 2, 2024

5  out of  5
rating by Tina Sitton
"Jessi was so good to work with. She made the process of switching companies easy and stress free. I highly recommend this company."
We responded:
"Hi Tina! I'm so glad to hear that Jessi made your switch easy and stress-free! We appreciate your recommendation and are always here to help with any future needs! - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Todd Peugh

June 27, 2024

5  out of  5
rating by Todd Peugh
"Very friendly and helpful in answering all of my questions!!"
We responded:
"Todd, I'm thrilled to hear you found my team very friendly and helpful in answering all of your questions! We're pleased to have provided you with excellent service. Feel free to reach out for any future insurance needs or questions. Thank you for choosing us! - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Amanda Wargo

June 10, 2024

5  out of  5
rating by Amanda Wargo
"Bailey was very helpful and was able to get my premiums significantly lower! I appreciate the time she took to answer all of my questions."
We responded:
"Amanda, I'm thrilled Bailey could significantly lower your premiums and answer all your questions! We're pleased to have provided you with helpful service. Feel free to reach out for any future insurance needs. - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Linda Wynn

May 15, 2024

5  out of  5
rating by Linda Wynn
"Jessi was very helpful and quick in providing my quote for my home owners insurance! It was a very fast and easy process! Very satisfied customer!"
We responded:
"Linda, I'm happy to hear that Jessi provided you with a quick and easy home insurance quote process! Thank you for choosing our office for your insurance needs! - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Erica Ellison

April 30, 2024

5  out of  5
rating by Erica Ellison
"Lovely ladies at this location. Very kind. Always answer my questions without making me feel silly."
We responded:
"Erica, thank you for complementing our team. It's always a pleasure to serve you."
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Jane Earle

April 12, 2024

5  out of  5
rating by Jane Earle
"Supper friendly and helpful"
We responded:
"Thank you for the five-stars, Jane! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Teresa Lumsden - State Farm Insurance Agent"
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Jeff

March 19, 2024

4  out of  5
rating by Jeff
"I, plan on switching agents from Atlanta division to a Rome office location where I reside. I can't figure how I ended up with an State farm office in Atlanta anyway. I maybe able to get a better deal in Rome then an Atlanta location."
We responded:
"Jeff, thank you for sharing your plans on switching offices. We appreciate your feedback and are glad to hear you are considering us for your insurance needs. Our team in Rome, GA is ready to assist you and provide you with the best service possible. We look forward to the opportunity to work with you and help you find the right coverage. - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Dawson Windatt

March 9, 2024

5  out of  5
rating by Dawson Windatt
"Candi and Teresa have been fantastic! They are so responsive and helpful. We tested them out with our auto insurance and have since moved our primary and rental property to them too! They are awesome!"
We responded:
"Dawson, we are delighted to hear that you have had a fantastic experience with Candi at our office! It's wonderful to know that they were responsive and helpful in assisting you with your auto and rental property insurance needs. - Teresa Lumsden - State Farm Insurance Agent, Rome, GA"
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Retroguy 1345

March 1, 2024

5  out of  5
rating by Retroguy 1345
"Candi and the Teresa Lumsden team are awesome! They took care of my insurance needs and went above and beyond to ensure that I was taken care of! I highly recommend them to anyone looking for good insurance at a fair price! Thanks again!"
We responded:
"Josh, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Master Phillips

November 25, 2023

5  out of  5
rating by Master Phillips
"I have had my insurance with Teresa and State Farm for years… they have always treated me and my family with the most amazing service. I never see a reason to look for insurance anywhere else.."
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Deborah Devitt

November 17, 2023

5  out of  5
rating by Deborah Devitt
"I was with another agency for several decades and became very dissatisfied because of the lack of personal service and the cost of the insurance. I made an appointment with Candi at this agency and was thrilled with the highly personalized service I received. She was able to provide coverage comparable to what I had previously had for a savings of several hundred dollars per month. Thanks Candi!"
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Tommy Tatum

November 15, 2023

5  out of  5
rating by Tommy Tatum
"I was very happy with another agency for decades, but the auto and home premiums increased to a point that I had to look elsewhere. After research and search, I found the Lumsden agency at much better premiums. And. . .there was a surprise for my birthday and other nice touches. Very happy here now!"
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Dola Fuller

November 9, 2023

5  out of  5
rating by Dola Fuller
"Al we ate have good service. Been here for years and wouldn’t think about leaving!"
We responded:
"Darlene, its always a joy to have you drop by. Thank you for the great review. We truly appreciate the many years you have chosen Teresa Lumsden State Farm. "
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Nikki B.

October 30, 2023

3  out of  5
rating by Nikki B.
"Hard to get ahold of."
We responded:
"Nicole, Please give us a call at the office at 706.235.0326 everyone on our team is licensed and ready to assist you or you may leave a message on my mobile number at 706.506.1509. We would like the opportunity to insure you. "
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Adam Pledger

September 29, 2023

5  out of  5
rating by Adam Pledger
"Question was about billing. The agent researched and thoroughly answered my question. She even helped with ways to receive other discounts."
We responded:
"Adam, thank you for taking the time to review our Agency. We so appreciate your confidence and hope you take advantage of the extra discounts."
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Abby Daniels

August 29, 2023

5  out of  5
rating by Abby Daniels
"Everyone at this location is so helpful and kind! They take the time to explain everything and make sure everything is taken care of in a timely manner. I would (and will) certainly recommend them to anyone in town."
We responded:
"Abby, thank you for your kind words. We appreciate your willingness to recommend the Teresa Lumsden State Farm Agency."